Things to know prior to your first session with me.....

 

While a guest with me you will enjoy your services and the individual attention, I will extend to you. It will be obvious why it's important to book your reservations in advance.

 

I work by myself, so it is important not to stop by unannounced. Doing so will disrupt my services with clients and I very much like to stay on task with clients when they are my guest for services.

​

Appointments and how to make them:

​

If you need to make an appointment you have an option of booking online through my website or you may call me at 315-777-4215.

 

If I am with a client and cannot answer the phone, you may leave me a message and I will call you back my next opportunity, so I please ask for your patience and understanding.

 

When requesting multiple services please call 2 or more weeks in advance or you may book online on my website. For multiple services totaling $150 or more, I do require a non-refundable deposit of 50%

​

I do not provide service for more than one person at a time........

​

 My boutique spa is designed to provide each client with a tranquil and private atmosphere, due to this setting I cannot accommodate wedding parties, or large groups of two or more nor do I allow children or any additional guest in my spa at any time.

​

16 years of age and under Policy.......

​

Children, infants and toddlers are not allowed in my spa.  I only provide services for ages 16 and up.  



Cancellation Policy........

​

I work as an individual business owner, and I very much enjoy providing your services. Please respect that in order to provide you with the best products, amenities and setting that I need to maintain a full schedule. 

​

Please give 24 hrs. notice to cancel any appointments so that I have the opportunity to fill any time slots available.  Any notice less 24 hrs., 100 % of any services booked will be charged.



NO shows will be charged for any/all services booked for failure to give proper notice and will not be booked again for further services.

​

How do I cancel or change my appointment?.....

​

Please call me should you need to cancel an appointment, I ask that you do not make any cancellations or changes to appointments though my website, text, email or Facebook account.

 

 When booking an appointment for the first time with me, I will ask that you provide me with an email address and cell phone number for automatic confirmation of any appointments you request from me.

 

 You will receive an email/text of the confirmation as well as a reminder 24 hrs. prior.  Technology is wonderful, only when it works therefore it is essentially your responsibility to remember your appointment with me.

 

I fully understand when things happen beyond our control, but please provide me notice so that I can ensure a full working schedule.

​

Late arrivals.........

Please keep in mind that arriving late will unfortunately reduce the amount of time originally scheduled for your services.  I thank you for your understanding of this policy. I work by myself and need to stay on task for all of your services as well as the other clients booked for the day.

​

Gift Certificate Policy

All gift certificates expire one year from the date of purchase.

 

Expiration dates are written on all gift certificates. I will not honor lost, stolen or expired gift certificates.  All gift certificates must be surrendered at the time of service.  I do not offer refunds on gift certificates.   I appreciate your understanding of my gift certificate polices.



​